FAQ

Order FAQ

I have placed my Order! What's next?

After you have placed the order, we will send you an ORDER CONFIRMATION email and SMS with delivery details and will keep you informed at every step of the way.

We will send you an Order Confirmation email containing the details of your order. Please review the email and if you find any issue with your order, please contact us right away in order to help you.

Your order details, processing and delivery selections are entered in our production scheduling system. Using this information, the system prioritizes the printing, production and shipping of your order in accordance with your selections. We then select and customize your item(s), pack it/them ,and manage the time for your package for shipping.

Please follow our mails if there is any issue with design or production our team will contact you.

How do I track my order? / Where can I find out about the current status of my order?

If you are logged in, you can see all relevant information and the status of your order in your JOB DETAILS area under your order name.

How can I cancel my order?
  • A cancellation of your order is generally possible only when the order is not processed for production.
  • Cancellation is possible only when the order status is ‘Under design review’ or ‘Kept on Hold.
  • You have to raise a request to cancel the order. Our team will confirm whether we can help you or not.

Email Us

Can I change my order?

Your satisfaction is important to us! Our guarantee is the best quality at low prices. In the unlikely occurrence of defects with the delivered goods, we want to handle your complaint as easily and quickly as possible.

Please contact us via +91-88702 62513 or send us an e-mail to mrbharathyofficial@gmail.com with “Complaint” as your subject and please include your order number and product photos if possible.

Then we will check your complaint and get back in touch with you.

Please note that obvious defects must be reported within a period of 4-5 days from receipt of goods.

Do I need any specific browser / any other requirements to place an order?

You need to have an internet connection to browse the products and place your orders. You can use any browser. However, Google Chrome is the most compatible browser.

Where can I find offers?

Once you add product to the cart and click on ADD TO CART button, you will be prompted to MY CART and you can enter the voucher code in the respective tab before checking out.

Can i make modification to existing order?

If the order is not processed to production, We couldn’t assist providing you the access to edit your existing order hence we are sorry we couldn’t help on your request.

Yes ,If the order is not processed to production, Kindly reach our call/chat support immediately ,So that we can assist you by holding the order and providing the access to edit your existing order in a click of a button.

In case of order being processed to production,we are sorry your request could not be processed.

Any discount on Bulk Orders?

Save money when you buy in bulk! We offer discounts on bulk orders depending on the product size and quantity varying from 5%-10%. For larger orders, you may visit dedicated bulk category for greater discount

Payment FAQ

Which methods of payment does mrbharathy offer?

Mr.Bharathy offers you multiple payment methods online. Whatever your mode of online payment, you can rest assured that www.inkmonk.com’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking/DC/CC/Wallets/Paytm/UPI. Inkmonk also accepts payments made using Card Types like Visa, MasterCard, Maestro, American Express and many more ways to pay online.

Please be aware that we will not begin production until we have received the payment and the print-ready artwork. As we have no influence on the posting systems and processing time of the banks this may take up to 2 working days (excluding Sunday and holidays).

Is Cash on Delivery available?

NO. Sorry,currently COD option isn’t available. But we’re working on the same.

How can get refund if my order got cancelled by any reason?

If you are booking an order on our website and your payment gets deducted but your order gets cancelled by any reason we will refund your money in 7-10 working days.

But if you are cancelling your order by calling us inorder to re-order, we will transfer your money to your www.inkmonk.com’s account (IM cash) and you can use this money in future for placing your orders with us.

There was an error while processing payment. How will I know if the payment went through successfully?

In case of payment errors/failure, please retry ensuring:

Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)

Your internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to mrbharathyofficial@gmail.com for any further clarifications.

Amount deducted but order not confirmed?

We apologize for what has happened . In certain cases due to some technical issues with the payment gateway (our partner payment gateways) your amount might have debited but order might have not created we request you to check with our chat support for immediate reply and if they were able to confirm the payment with our Finance team that your payment has been received then an order will be activated. You can track your order from Order History page in your account.

What is your refund policy if I receive a damaged product?

After understanding the issue further, we would decide to refund or reprint the order for you.

How should I apply the discount/promotional voucher to my order?

Once you add product to the cart, before the proceed to checkout page you will find an option below your order to enter the coupon codes.

Do I get any discount or special vouchers when I sign up?

By registering with us, you will be able to order the wide range of products listed on our website. As soon as you register, you get sign up for IM Cash Wallet option where you can get from Rs.20 to Rs.100 as welcome bonus You can see all your available vouchers

Design FAQ

Which file formats do we accept?

FIle formats: PDF, TIFF, JPG

Notes:

  • While you saving your pdf file, please make sure to use PDF/X-4 or PDF 1.6.
  • When saving TIFF file, please reduce layers to one layer
Couldn't upload my design file on mrbharathy

Upload your design file on any cloud storage tool like *google drive, Dropbox and Wetransfer*. copy the link(make sure link should be accessed without login)

Will the colours be the same on my screen and on my printed materials?

Most people are surprised at how well their print job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor. Please see our RGB – CMYK Information page for important instructions on getting the results you want.

RBG vs CMYK

Will you check the spelling in my artwork?

Simply said, no. All spelling should always be checked prior to submitting your artwork to us, and a digital proof, or the lack of one cannot be blamed for problems in your artwork that should have been fixed before submitting your artwork to us. We expect that the artwork you upload to your order is the artwork you want to be printed.

Are there colours I should not use in my design?

We do our best to show your colours exactly how you want it, but there are a number of colours, where the risk of colour deviation/chromatic aberration is a lot higher than other colours. Especially in orange and purple-blue colours, there is a chance that the colour in the design does not exactly correspond to the colour of your printed material. These colours are hard to mix on a large printing press. In addition to this, a number of colours that look blue on your screen could print slightly purple if there is also Magenta used in the colour. We’re happy to give you advice to make sure your printing looks exactly as you intend it to.

How do I check if my images/designs are high resolution?

Standard printing resolution is 300DPI. The best way to check if you artwork or images are good quality or high resolution, is to zoom in very close and view your image at around 200% zoom. If your artwork is very pixelated and blurry, then it will appear this way when printed too. Always use the original high quality artwork and images when printing your designs. That being said, don’t assume that the resolution is sufficient if the settings are set to 300DPI. It may be the case that you have used images, logos or texts in your design that are originally from lower quality. To avoid this, we recommend you to use the original files and never use images or logos from the internet.

How can I submit my artwork after placed an order?
  • Go to Mrbharathy order history page
  • Select the job which you need to add a design file
  • click on *view messages* link
  • Add design file or add google drive/Dropbox link on the message box
  • click submit, our design team will respond you in 6 business hours
What Is Bleed and Why Is It Required?

When graphics continue to the edge of a sheet of paper bleed is required. This is because a commercial printing press cannot print to the edge of a sheet of paper. Instead multiple products are printed on much larger sheets of paper and then cut down to size.

It is impossible to cut exactly to the edge of your design a little over print on each side is required. This overprint is called “bleed”. Any document that is being professionally printed will require a bleed area and a safe zone providing the print runs to the edge of the document.

What is Plain Black vs Rich Black?

In general you can break black down into two categories, either pure, solid colors (such as Pantone or single inks) or plain black, whereas the mix of colors is referred to as rich black.

It may be hard to tell the difference when preparing files on your monitor screen depending on your monitor type and monitor calibration since PC screens show richer colors in RGB. Therefore, it is wise to get a press proof when printing blocks of black.

Top Card: C=0, M=0, Y=0, K=100

Bottom Card: C=60, M=40, M=40, K=100

Mixing a ton of colors on a paper will make a big mess and if you’re lucky enough not to smear the ink, you’ll need to wait for it to dry at least three times longer than you usually do.

If you have small, thin text on your piece, it is STRONGLY recommended that you do not use rich black build black on your piece. Although, using a rich black is recommended on larger areas, using rich black text on small areas will make your text blurry and at times, unreadable.

How to choose colour for text?

If you need small text knocked-out of a black background, make sure that it doesn’t include large amounts of cyan, magenta and yellow. If you do, the text will print blurred. This will happen because of ink-bleed and possible slight misalignment of printing plates. Even if the digital print is used, this is still a problem and a cause of many printing mistakes.

CMYK Vs RGB Printing

Ever set up something on the computer and loved the colors then gone to print it and it looks horrible, dark and muddy?

This is because your screen is made up of many clusters of three little lights called LED’s (which stands for Light Emitting Diodes for those that are curious) in the colors of Red (R), Green (G), and Blue (B). Your eye tricks you in blending those three lights together to make a solid color and depending on how BRIGHTLY lit those lights are will vary the color produced.

How can I guarantee color accuracy?

It is impossible to guarantee 100% color accuracy. However, you can maximize color quality by ensuring that all submitted files are in CMYK color mode and that the correct color calibration is set for the desired color match. When these four inks (collectively known as CMYK) are combined, they can produce millions of different colors. Changing the percentage (screen) of one ink can dramatically affect the colour. Black (K), the fourth process ink, is often used to darken the colours created by the other three process colours CMY

How to Place Text?

Text, logos and other critical content should always be inside the blue “safety” line. Because the cutting process isn’t 100% precise, anything outside this guideline could be clipped off.

Do I need to use CMYK colour mode?

Color mode must be in CMYK to be a print ready file. If file(s) are submitted using any other color mode, such as RGB or Pantone, the file(s) will be converted to CMYK during preflighting. Conversion from one color standard to another may result in a colors shift or colors dropping out.

How Gradients look on prints?

Gradients can be represented in a files as a mathematical equation (Vector) or rendered by the application into a series of pixels (Raster). Whether created as rasters or vectors, gradients below 10% may not reproduce accurately.

How to design with borders?

The cutting process for printed materials has a mechanical tolerance of about 0.0625 or 1/16 of an inch. When using a border in your artwork, it is essential that your design use at least 0.25 or 1/4 of an inch of white space from your border to the cut line to maintain a symmetric appearance.

Shipping FAQ

Do you have any shipping charges?

Our shipping charges entirely depends on product category,shipping location only. We also offer free shipping for certain products. Your shipping charges can be viewed while you proceed to checkout.

Do you have any shipping charges?

Our shipping charges entirely depends on product category,shipping location only. We also offer free shipping for certain products. Your shipping charges can be viewed while you proceed to checkout.

Can I get the tracking number of my order?

Yes, the tracking details are updated to your order once it is shipped out from our facility.

What is your refund policy if my order is delayed?

The order will be delivered as per the delivery timeline mentioned while you checkout. We are sticking towards the same timeline only. If there is any delay due to bad weather or carrier delay due to any reason there might be a delay. But if your order is facing any issue in getting the package on delivery kindly reach us we can make it right on time.

How do I track my order?

Once you’ve placed your order, you can easily track it on your Order History page. Here’s how to do it:

  • Sign in to My Account
  • Go to “Order History”
  • Check to see the status of your order. If it’s been shipped, you can track it using the carrier link Under Consignment Tracking -> Tracking link for consignment
  • Get a heads-up of when your order will arrive
Can I have an order delivered on a particular date?

We continuously try to deliver products purchased from Inkmonk.com in best condition and in the fastest time possible. However, we can’t commit on the same.

Can I Change the shipping address?

In most cases, Yes. After you place an order you can reach us via chat/call to help you in changing the address if the product is not yet packed or dispatched.

Partial/Incomplete Order delivered?

We apologies for it but we feel that the product might be shipped in multiple packages separately. We request you to reach our chat/call for immediate assistance

Is Cash on Delivery available?

NO. Sorry,currently COD option isn’t available. But we’re working on the same.

Cancel and Refund FAQ

How can I cancel my order?
  • A cancellation of your order is generally possible only when the order is not processed for production.
  • Cancellation is possible only when the order status is ‘Under design review’ or ‘Kept on Hold.
  • You have to raise a request to cancel the order. Our team will confirm whether we can help you or not.

Email us

How can get refund if my order got cancelled by any reason?

If you are booking an order on our website and your payment gets deducted but your order gets cancelled by any reason we will refund your money in 7-10 working days.

But if you are cancelling your order by calling us inorder to re-order, we will transfer your money to your www.inkmonk.com’s account (IM cash) and you can use this money in future for placing your orders with us.

Can I Return my Product?

Only if the package is being damaged/Incorrect product being sent return is acceptable.

How can I get my money Refund?

If you are booking an order on our website and your payment gets deducted but your order gets cancelled by any reason we will refund your money in 7-10 working days.

But if you are cancelling your order by calling us inorder to re-order, we will transfer your money to your www.inkmonk.com’s account (IM cash) and you can use this money in future for placing your orders with us.

How can I get resolution for issue in the received product?

Please write mail to us with completed details to mrbharathyofficial@gmail.com

After understanding the issue further, we would decide to refund or reprint the order for you.